News

How the Little Things can Make a Big Difference
October 2, 2018

Word of mouth is one of the most powerful marketing tools your business will ever have and your office or medical clinic’s design plays a big part in what people say once they have left the building. 

 

These days clients and patients have so many options and flashy marketing jumping out at them, what should be a simple decision can turn into a daunting task and therefore are more likely to go with a recommendation from a family member or friend. 

 

So how do you make sure your clients/ patients are keeping you in mind the next time someone is looking for a specialist in your field? 

 

While good service is imperative in creating a lasting impression you also need to make sure you are supplying your clients/ patients with an inviting environment so they know they are in good hands from the moment they walk in the front door.

 

Create a comfortable, clean and inviting space by including items such as ergonomic visitor/ waiting chairs for the times when waits are longer than usual. 

 

Refresh stations are also a great idea by providing filtered cold and temperate water to clients/ patients mounted within joinery to match your reception (much more inviting than the old school water cooler). This can also create a great area for marketing material on your products/ services while clients/ patients are having a drink. 

 

Clients and patients are more likely to feel at ease in a clean and maintained environment and as you can see it is very easy to make these changes in order to get tongues wagging!

 
  • "We recently opened a brand new general practice clinic in Melbourne. The professional team at Cooper Group Australia guided us through the entire process, from the initial inspection of the property through to the design and construction of our clinic fit out. We are delighted with the end results as are our patients."
    Dr Peter Bennett & Dr Mansi Patel
    Southbank Medical Clinic
  • I was extremely glad I chose Cooper Group for my medical design and fit out. Despite the design difficulties posed by the site and my requirements, they made the process simple and straightforward. The ability to schedule our meetings after hours and on weekends allowed me to focus on my day to day business as a surgeon while the project was designed and completed.  I recommend Cooper Group for medical practice design and fit out without hesitation. 
    Dr Jill Tomlinson - Melbourne Hand Surgery
  • “Cooper Group not only provided Silcar with a quality service, their project management of our National Office’s re-design and fit-out was carried out in a very professional and customer orientated manner”
    Andrew Thomas
    Operations Manager
    Silcar Pty. Ltd.
  • 'The team at Cooper Group Australia did a fantastic job at Parkville Express; they were very professional & friendly.  From the initial meeting right through to the handover, they took the stress out of the job and let me focus on running my business.  This is the second store that Cooper Group Australia has completed for us & I wouldn’t hesitate in recommending their services.'

    Neeraj Vij
    Business Development Manager
    VIJ Enterprises Pty. Ltd.
  • " Thank you for creating such a great professional space for The Osteo Clinic Sandringham. We are very happy with the service provided right from space planning to the finished fitout. Cooper Group understood our needs and delivered above our expectations. We look forward to working with you on our next clinic. "

    Dr Kristen Manallack
    Director
    The Osteo Clinic
  • Cooper Group created the design for our office and implemented the refurbishment in a hassle free, efficient and friendly manner. Their detailed quote, design drawings and sample board gave us a clear picture of what the finished product would look like. Regular updates on-site meant that we were kept informed of how the refurbishment was progressing. The project was completed on time and on budget and we thank the team at Cooper Group for ensuring the whole project ran smoothly.
     
    Jacqueline Admiraal
    LabWare Australia Pty. Ltd.
  • "The Australian Dental Council is a not-for-profit organisation and had a limited relocation budget.  Throughout the project Cooper Group demonstrated their knowledge and experience as specialists in office fit-out and project management.  The Australian Dental Council can report that Cooper Group kept within budget and provided a high standard office fit-out.  The Australian Dental Council has no hesitation in recommending Cooper Group to other not-for-profit organisations looking to undertake a relocation or office fit-out."
    Lyn LeBlanc
    CEO
    Australian Dental Council

     

  • Out of all the trades and companies we used during this busy transition period, Cooper Group Australia stood heads and shoulders above the rest. They were professional in their approach, produced high quality work and went out of their way to ensure our business was not disrupted in any way. I highly recommend Cooper Group Australia and will use them again should the need arise.
    Darren Dalla Riva
    Director of Testing Services
    Planit
  • 'The design team created a plan that exceeded our expectations; their space planning allowed us to create a comfortable and spacious work environment for our team without having to physically expand our building.  Once the design was confirmed the construction team delivered a high level of craftsmanship & professionalism.  We are very happy with Cooper Group Australia and recommend them for any project.'
    Debbie Hill
    Director
    Supagas
Why Cooper Group?
  • Excellent client service
  • Intelligent Design Services
  • You have a business to run
  • Every job is important to us
  • Client satisfaction

Request A Quote

 

Call  +61 3 9592 4655

Request A Quote